Terms Of Service

Effective Date: [Insert Date]
Last Updated: [Insert Date]

1. Introduction

Welcome to Lan Care Ltd (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our services, including our website, care services, and any related offerings (collectively, the “Services”). By using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you should not use our Services.

These Terms apply to all clients, service users, website visitors, and other individuals interacting with Lan Care Ltd.

2. Company Information

Lan Care Ltd
[Insert Company Address]
[Insert Company Registration Number]
[Insert Contact Email]
[Insert Phone Number]

3. Acceptance of Terms

By accessing or using our Services, you confirm that you:

• Are at least 18 years of age or have the consent of a legal guardian.
• Have read, understood, and agreed to be bound by these Terms.
• Are legally capable of entering into binding contracts.

If you are accepting these Terms on behalf of another individual (such as a family member under care), you confirm that you have the authority to do so.

4. Changes to Terms

We may modify these Terms at any time to reflect changes in our services, legal requirements, or business operations. Any updates will be posted on our website with the revised effective date. Your continued use of the Services after changes are posted constitutes your acceptance of the updated Terms.

5. Description of Services

Lan Care Ltd provides professional care services, including but not limited to:

• Personal care assistance (e.g., bathing, dressing, grooming).
• Medication management and health monitoring.
• Companionship and emotional support.
• Coordination with healthcare professionals and family members.

We strive to deliver high-quality, personalized care in accordance with applicable regulations and industry standards.

6. Service Availability

While we aim to provide uninterrupted and high-quality Services, we do not guarantee that our Services will always be available or free from interruptions. We reserve the right to modify, suspend, or discontinue any part of our Services at any time without notice.

7. Client Responsibilities

As a client or service user, you agree to:

• Provide accurate and complete information necessary for the delivery of care services.
• Inform us of any changes in health conditions, medication, or personal circumstances that may affect the care provided.
• Ensure a safe and respectful environment for our care staff.
• Pay all fees and charges as agreed in your service contract or care plan.
• Treat all Lan Care Ltd staff with dignity and respect.

Failure to meet these responsibilities may result in suspension or termination of Services.

8. Fees and Payment Terms

• All fees for our Services will be outlined in a separate agreement or care plan provided to you before the commencement of Services.
• Payments are due as specified in your invoice or service contract. Late payments may incur additional charges or interest as permitted by law.
• We reserve the right to adjust fees periodically. You will be notified of any changes in advance.

9. Cancellations and Refunds

• Cancellation Policy: You may cancel Services by providing notice as specified in your service agreement. Short-notice cancellations may incur a fee.
• Refunds: Refunds will be provided in accordance with the terms outlined in your care contract. Any prepaid amounts for unused Services may be refunded, subject to administrative fees where applicable.

10. Privacy and Data Protection

Your privacy is important to us. We collect and process personal data in accordance with our [Privacy Policy], which explains how we collect, use, and protect your personal information.

By using our Services, you consent to the collection and use of your information as outlined in our Privacy Policy.

11. Intellectual Property

All content provided through our website and Services, including text, graphics, logos, and software, is the property of Lan Care Ltd or its licensors and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.

12. Limitation of Liability

To the fullest extent permitted by law, Lan Care Ltd will not be liable for:

• Any indirect, incidental, special, or consequential damages arising from the use or inability to use our Services.
• Loss of data, revenue, or profits, whether arising in contract, tort, or otherwise.
• Any delays or failures in performance due to circumstances beyond our reasonable control (e.g., natural disasters, strikes, or government actions).

Our total liability for any claims under these Terms shall not exceed the amount paid by you for the Services in the six (6) months preceding the event that gave rise to the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless Lan Care Ltd, its affiliates, employees, and agents from any claims, liabilities, damages, and expenses (including legal fees) arising from your use of our Services, your breach of these Terms, or your violation of any law or the rights of a third party.

14. Termination of Services

We reserve the right to suspend or terminate your access to our Services at any time, without prior notice, if:

• You violate these Terms or any applicable laws.
• You fail to meet payment obligations.
• Continued service poses a risk to the health or safety of our staff or other clients.

Upon termination, any outstanding fees will remain payable, and any remaining prepaid amounts will be refunded in accordance with our refund policy.

15. Dispute Resolution

We aim to resolve any disputes amicably and encourage you to contact us directly with any concerns. If we cannot resolve a dispute through informal means, the following terms will apply:

• Governing Law: These Terms are governed by and construed in accordance with the laws of England and Wales.
• Jurisdiction: Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

17. Entire Agreement

These Terms, along with our Privacy Policy and any separate agreements related to the Services, constitute the entire agreement between you and Lan Care Ltd and supersede all prior agreements and understandings.

18. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:

Lan Care Ltd
[Insert Company Address]
Email: [Insert Contact Email]
Phone: [Insert Phone Number]

Thank you for choosing Lan Care Ltd. We are committed to providing you with high-quality, compassionate care.